Burj Al Arab Sucks Customer Reviews and Feedback

From Everything.Sucks

The Burj Al Arab (Arabic: برج العرب‎, Tower of the Arabs) is a luxurious five star hotel located in the city of Dubai, United Arab Emirates. One of the tallest hotels in the world, it is the seventh tallest, although 39% of its total height is made up of non-occupiable space. Burj Al Arab stands on an artificial island 280 m (920 ft) from Jumeirah Beach and is connected to the mainland by a private curving bridge. The shape of the structure is designed to resemble the sail of a ship. It has a helipad near the roof at a height of 210 m (689 ft) above ground.

Alessandro Gilberti mentioned in a review: " I've recently visited the Burj Al Arab for the 5th time and for the very first time I was totally disappointed. From what I know there is a new manager on duty and probably he received a message to reduce costs dramatically. From the welcome gift, an 18 euro sparkling apple and date drink together with a standard fruit composition, to the butler that now is not anymore present at any floor but reachable via whatsapp the service is going down and down. In the past day the welcome gift was a bottle of champagne a box of dates in the shape of the Burj a box of chocolates and an orchid for the ladies upon arrival.Regarding the lacking of service just one example: one day we left our room at around 10 am and returning at 1.30 pm the room wasn't made up yet as a result of the lacking of the butler on the floor. As in other hotels now you have to call the housekeeping. The bedding was a total disaster and as well the towels in the bathroom were old and tired. The rooms as well shows the ages passing by. As bear in mind that if you wish to have a late evening drink at the lounge bar above the reception you have to order before 10.30 pm as this is the time for the last order.....in a self proclaimed 7 stars hotel? This is unacceptable. To be fair I've been approached multiple times by a couple of managers to discuss the situation. They have since then provided a bottle of Champagne in room and one free transportation to an outside restaurant. In reality the free transportation were 2 but one of the two."

Reviews

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Chef de Cuisine (Former Employee) says

"The company Jumeirah belongs to Dubai Holding and the owner is the sheik of Dubai, Sheikh Mohammed bin Rashid Al Maktoum. Cons: Long working hours, one day off, no training"

Executive Butler (Former Employee) says

"You can save your money if you decides to do it Cons: Long working hours, no training, no development plans, unnecesary pressure, poor supervisor, bad working environment, aggressives coleagues, no payment for Overtime"

Guest Service Executive (Current Employee) says

"1. Owning & taking care of particular floor every shift ."

Senior Bar Tender (Former Employee) says

"I was preoccupied with the preparation,inventory and delivery tasks Cons: Routinary Regular Timings"

Sales Agent (Current Employee) says

"Learn more how to professional to writen email Cons: Long hours"

Assistant Manager (Former Employee) says

"Burj Al Arab is the most beautiful hotel in the world and got a opportunity to work such a unique place to work, during this period got a lot of experiences & knowledge."

Senior Sales Advisor & Guest Relation Officer (Current Employee) says

"Burj Al Arab is lovely place to work, however it's not managed on the right way."

EXECUTIVE BUTLER (Current Employee) says

"A typical day would be really busy having back to back arrivals at a 70-80% occupancy."

Security Officer (Former Employee) says

"Day to day activity at work with the company procedures to please both the clients and to enforce the rules of the company. Cons: Long hours Yes"

Guest Service Executive (Current Employee) says

"happy to be a part of the team Cons: few occasions long shift"

Former Employee - Finance Assistant says

"I worked at Jumeirah full-time for less than a year Cons: too much policits, you have to be slave to the upper management"

Former Employee - Guest Relations Manager says

"I worked at Jumeirah full-time Cons: management, culture, attitude, no life"

Former Employee - Waiter says

"I worked at Jumeirah full-time for less than a year Cons: Everything including management, salary etc"

Current Employee - Manager says

"I have been working at Jumeirah full-time for more than a year Cons: Very very risky company in terms of job security, no growth in terms of money and designation."

Former Employee - Anonymous Employee says

"I worked at Jumeirah full-time for more than 3 years Cons: Employees are not valued and the management is invisible"

Former Employee - Senior Management says

"I worked at Jumeirah full-time for more than 8 years Cons: Jumeirah today is a different world. The senior leadership team are egotistical maniacs who have no respect for the staff. They have got rid of the best GMs throughout the company and then made 300+ staff at Jumeirah Carlton tower redundant. There is now no job security and blame culture is everywhere. The Carlton tower redundancies were badly managed with a lack of respect and care for those staff who had worked at that hotel for up to 30 years. The CEO and the people he surrounds himself with just didn’t care. Now they are trying to recruit all those positions barely 3 months after we all finished on 1st September 2019 - is that even legal?"

Former Employee - Front Office Manager says

"I worked at Jumeirah full-time for more than 10 years Cons: Bullying, intimidation and Stressing the HOD’s unfortunately is currently so widely prevalent and is going unchecked. It’s unbelievable"

Former Employee - Front Office Supervisor says

"I worked at Jumeirah full-time for more than a year Cons: - Small salary - Overtime is never paid - Cutted service charge"

Former Employee - Anonymous Employee says

"I worked at Jumeirah full-time Cons: a lot of extra times"

Former Employee - Sales says

"I worked at Jumeirah full-time for more than a year Cons: Bad Management. No Teamspirit at all."

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